Pricoo | Privacy Policy

Last updated: August 16 2024

What Information Do We Collect?

In the course of providing and improving our products and services, we collect your personal information for the purposes described in this Privacy Notice. The following are the types of personal information that we collect:

Information that you provide

When you create an account, place an order at checkout, contact us directly, or otherwise use the Service you may provide some or all of the following information:

Account and Profile: In order to create and manage your Pricoo account, we may collect your mobile phone number or email address as the login credentials for your account. If you choose to sign up or log in via external third-party services, such as Facebook or Google you agree we may collect your profile photo, username, and email address associated with the relevant third-party service provider.

Purchases: In order to complete transactions and fulfill orders, we collect data related to your order on the Service (e.g. transaction history), payment information required to complete the transaction (e.g. Payment card number or other third-party payment information required for payment), your shipping address (e.g. city, state, country of residence, postal code) and recipient contact information (e.g name, mobile phone number).

Customer Support Activity: When you communicate with our customer service team through customer support functions, social media, or any other means we will collect your communication history with us as an ongoing effort to improve customer service and support.

User-generated Content: Such as profile pictures, photos, images, videos, audio, comments, questions, messages, and other content or information that you generate, transmit, or otherwise make available on the Service, as well as associated metadata.

Promotions and Event Participation: We collect information that you actively share when you participate in a contest, promotion, or survey such as contact information provided when you enter a contest, or giveaway through the Service. We do this to notify you of a win, to verify your identity, or to send you a prize. In some cases, we may require additional information as part of the participation process such as your desired prize selection. Such sweepstakes and contests are voluntary. We recommend that you read the rules and other relevant information for each sweepstake and contest that you enter. In addition, we collect information about your preferences for receiving marketing communications from us as well as your interactions with them.

Other data not explicitly listed here: We will use other data that you provide as described in this Privacy Policy or for any other purpose disclosed to you at the time we collect your information.

Information from third-party sources

We may combine the personal information that we receive from you with personal information that we obtain from other third-party sources, such as

Data providers: Such as information services and data licensors that provide demographic and other information which among other purposes help us detect fraud.

Our affiliate partners: Such as our affiliate network provider and publishers, influencers, and promoters who participate in our paid affiliate programs.

Marketing partners: Such as joint marketing partners and event co-sponsors.

Other third party services: We may obtain your information from other third-party services such as:

Social media services - from which we may collect information including your username, profile picture, and email address associated with the relevant third-party service provider if you choose to register or log in on the Service using said third-party service.

Logistics service providers - to effectively complete order fulfillment we will obtain your logistics information from logistics providers such as delivery progress and delivery address.

Cookies and Similar Technologies: We use cookies and similar technologies to measure and analyze how you use the Service, including the pages, you view and how you interact with the content, Cookies and similar technologies are also used to enhance your experience with the Service, improve the Service, display advertisements to you and measure the effectiveness of advertising and other content. We and our partners also use cookies to promote the Service on other websites, Web beacons are very small images or pieces of data embedded in an image also known as pixel tags or clear GIFs, that recognize cookies, the time and date the page was viewed a description of the page on which the pixel tag was placed and similar information from your computer or devices. Some of these tools may enable us or third parties to collect information about how you act with our and other websites over time.

How and why we use your information

We use the personal information that we collect for various purposes, including to develop, improve, support, and provide the Service, allowing you to use its features while fulfilling and enforcing our Terms of Use. We may use your personal information for the following purposes:

Create and maintain your account: We use your personal information to create and maintain your user profile on the Service and enable the Service's account security features (.e.g sending security codes via email or SMS).

Orders and delivery of products and services: We use your personal information to receive and process orders, deliver products and services, process payments, and communicate with you regarding orders, products and services, and promotional offers.

Improve and optimize services and troubleshooting: We use your personal information to optimize features, analyze performance metrics, fix errors, and improve the Service and our business. As part of these activities, we may create aggregated or otherwise de-identified data based on the personal information we collect.

Deidentified information: We may de-identify your information such that it cannot reasonably be used to infer information about you or otherwise be linked to you and we may use such deidentified information for any purposes. To the extent we possess or process any deidentified information we will maintain and use such information in deidentified form and not attempt to re-identify the information, except solely for the purposes of determining whether our de-identification process satisfies legal requirements

Personalize your experience: We use your personal information to recommend features, products, and services that may be of interest to you. Personal information will also be used to determine your preferences and personalize your experience with the Service.

Communicate with you and provide customer support: We use your personal information to communicate with you (e.g. announcements, updates, security alerts, support, and administrative messages) and provide customer support for your requests, questions, and feedback.

Sweepstakes, contests, and other promotions, and events: We may use your user profile picture and account information to identify you in related promotions and events and facilitate your invitations to friends who you want to invite to join the Service.

Fraud preventions and security: We use your personal information to prevent, detect, investigate, and respond to fraud unauthorized access to or use of the Service, violations of the Terms of Use and policies, or other misconduct.

Compliance and legal obligations: We may use your personal information for complaining purposes and to comply with Pakistan Law, including any applicable laws, lawful requests, and legal processes (e.g. responding to requests from Pakistan government authorities); to protect our, yours, and other users rights, privacy, safety or property (including introducing and defending legal claims); audit internal processes to ensure compliance with Pakistan legal and contractual requirements and our internal policies; enforce the terms and conditions that govern the Service; prevent, identify investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activities, including cyberattacks and identity theft.

Legal claims based on your consent: In some cases, we may specifically ask for your consent to collect, use, or share your personal information where required by Pakistan law.

Applicable Law

The Terms and Conditions are subject to relevant local laws of the concerned Pricoo legal entity such as the Electronic Transactions Ordinance,2002, and the Prevention of Electronic Crimes Act,2016. In case any of the terms/provisions herein are inconsistent or in contradiction with the applicable laws, the applicable laws shall prevail and the terms/provisions herein shall be interpreted and applied to the maximum extent permissible under the applicable laws.

Information We Collect

Data Protection is a matter of trust and your privacy is important to us. We may therefore only use your name and other information which relates to you in the manner set out in the Privacy Policy. We may only collect information where it is necessary for us to do so and we may only collect information if it is relevant to our dealings with you.

We may collect various pieces of information if you seek to place an order for a product with us on the mobile application and website. We collect, store, and process your data for processing your purchase on the site and any possible later claims. We may collect personal information including, but not limited to your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, payment details, payment card details, or bank account details with your consent.

When you need to take a photo or select a picture in the album to upload as your profile picture or when you use some other related business functions, we need to obtain your device camera or album permission and collect the picture/video information and related metadata provided by you Data (e.g. who sent the picture, when it was sent, IP address). If you refuse to provide such device permissions, it will only make you unable to use such business functions, but it will not affect your normal use of other functions of the product and/or service.

We will collect the Contact List information for recharging, establishing and managing contact relationships, etc. The above information you provide will continue to authorize us to use it during your use of the service. When you stop using the service, we will stop using and delete the above information.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the content of the message and/or attachments you may send us, and any other information you may choose to provide upon your consent.

When you register for an account, we may ask for your contact information, including but not limited to items such as name, company name, address, email address, and telephone number.

Information collected automatically

To enhance your experience with our services and support the other purposes for which we collect personal information, our service providers and our business partners may automatically record information about you, your computer, or mobile device and your interactions with the service, our communications, and other online services over time such as:

Device Data: We collect certain information about the device you use to access the Service, such as device model, operating system information, language settings, and unique identifiers (including identifiers used for advertising purposes).

Service Usage Information: We collect information about your interaction with the Service, including the pages you view, the duration on a page, the sources from which you arrived at the page, your interactions with the page, whether you opened our emails, and whether you clicked the links within our emails.

Location Data: We collect your approximate location data (e.g. IP address).

How We Use Your Information

We may only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. By providing us with your contact information, including but not limited to items such as name, company name, address, email address, and telephone number you shall be agreeing to our Privacy Policy.

We may cease to retain your personal information or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for any legal or business purpose.

You can visit the mobile application and website and browse without having to provide personal details. During your visit to the site you remain anonymous and at no time can we identify you unless you have an account on the mobile application and website and log on with your username and password.

We use the information we collect in various ways, including but not limited to:

Provide, operate, and maintain our mobile application and website.

Improve, personalize, and expand our mobile application and website

Understand and analyze how you use our mobile application and website.

Develop new products, services, features, and functionality.

Communicate with you, either directly or through one of our partners including for customer service to provide you with updates and other information relating to the mobile application and website, and for marketing and promotional purposes.

Marketing Emails

We may send you marketing emails which you can unsubscribe from by clicking the link at the bottom of the email. We may share your contact information with our marketing providers subject to change, so they can send these emails on our behalf.

We may email you with new offers, promotional offers, new updates, and messages about your order or account activity. For example, amongst other things, we may email you to inform you that:

You have created a customer account.

Your customer account password has been reset or updated.

You have made a purchase

Your order has shipped

It is not possible to unsubscribe from these messages.

We may share your contact information with Squarespace, our website hosting provider subject to change, so they can send these emails to you on our behalf.

Log Files

Pricoo follows a standard procedure of using log files. These files log visitors when they visit mobile applications and websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks amongst other things. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administer the site, tracking users’ movement on the website, and gathering demographic information amongst other things.

Cookies and Web Beacons

Like any other website, Pricoo uses “cookies”. By accepting the use of cookies, you shall be agreeing to let the company store information including but not limited to visitors' preferences, and the pages on the website that the visitor accessed or visited. The information may be used to optimize the users’ experience by customizing our web page content based on visitors browser type and/or other information amongst other things.

Advertising Partners Privacy Policies

We advise you to refer to the respective Privacy Policies for each of the advertising partners of Pricoo for more detailed information. It may include instructions on how to opt out of certain types of data usage.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or web beacons that are used in their respective advertisements and links that appear on Pricoo, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Pricoo has no access to or control over cookies that are used by third-party advertisers. Pricoo clearly disclaims any liability for loss or damage to you as a result of the accessing and use of third-party sites.

Third-Party Privacy Policies

The Privacy Policy does not apply to other advertisers or websites. Thus, we advise you to refer to the respective Privacy Policies of these third-party ad servers for more detailed information. It may include instructions on how to opt out of certain types of data usage.

You can choose to disable cookies through your individual browser options. To know more about cookie management for specific web browsers, refer to the browsers' respective websites.

General Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access– YYou have the right to request copies of your personal data. We may charge you a small fee for this service

The right to rectification– You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure– You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing– You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing– You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability– You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and /or monitor and guide their online activity.

Pricoo does not knowingly collect any personally identifiable information from children under the age of 13. If you think that your child provided this kind of information on our mobile application and website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.

Service Providers

We may employ third-party companies and individuals due to the following reasons amongst others:

To facilitate our service

To Provide the service on our behalf

To perform service-related services or

To Assist us in analyzing how our service is used.

We want to inform users of this service that these third parties have access to your personal information. The purpose is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purposes.

Security

The security of your personal information is important to us. We use technical and administrative measures to help protect your personal information from loss, theft, misuse, unauthorized access disclosure alteration, and/or destruction. We also follow the Payment Card Industry Data Security Standard (PCI-DSS) in handling your credit card information. However, security risk is inherent in all internet and information technologies.

We generally retain personal information to fulfill the purposes for which we collected it, as well as for the purposes of satisfying any Pakistan law, accounting, or reporting requirements to establish or defend legal claims or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer require the personal information, we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.

Data of Pricoo Pakistan users will be stored by default in the cloud in the nearest location. Pricoo is a one-stop shopping destination, therefore where necessary, Pricoo may transfer data related to order fulfillment to service providers to provide order fulfillment and logistics services. Sensitive personal information (such as account and profile information) unrelated to fulfillment services will not be transferred. At the same time, in all cases, we will ensure that all transfers of personal data comply with the applicable Pakistan legal requirements.

We value your trust in providing us with your personal information. Thus, we are striving to use commercially acceptable means (Periodic Data Backup and Encryption) to prevent loss and theft. It is to be kept in mind that no method of transmission over the Internet or method of electronic storage is 100%secure and reliable, and we cannot guarantee its absolute security.

Changes to the Privacy Policy

We may update the Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes, we may notify you of any changes by posting the new Privacy Policy on this page. These changes shall be effective immediately after they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you by updating the date of this privacy policy, posting it on the Legal section of the application, or providing any notice required by applicable laws. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). We recommend that you review the Privacy Policy each time you visit our Service to stay informed of our privacy practices.

Contact Us

If you have any questions or comments about our Privacy Policy or the terms mentioned, you may contact us at any time:

Send an email to Pricoo - [email protected]